TERMS AND CONDITIONS OF RURALL
(“Terms”)
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
What is in the terms?
The following Terms will set the rules of our website https://rurall.com/ (the “Website”) and define our relations with you while using our services.
1. WHO WE ARE AND HOW TO CONTACT US?
1.1 We are Rojac Wine, naravno dobra vina, d.o.o. ("we", "us" or "our"), a company registered in Slovenia under company number: 7057911000 with business address at Gažon 63a, SI-6274 Šmarje, Slovenia, EU and VAT number SI51466597
1.2 We are the owner of the Website.
1.3 To contact us, please send an email to experience@rurall.com
2. TERMS
2.1 By using our Website, you confirm that you accept these Terms and that you agree to comply with them.
2.2 If you do not agree to these Terms, you must not use our Website. We recommend that you print a copy of these Terms for future reference.
2.3 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable Terms and conditions, and that they comply with them.
3. OTHER TERMS THAT MAY APPLY TO YOU
3.1 These Terms refer to the following additional Terms, which also apply to your use of our Website:
(a) Our Privacy Policy. See further under How we may use your personal information.
(b) Our Cookies Policy, which sets out information about the cookies on our Website.
(c) Our Legal Notice
(d) Return & Refund Policy
(e) Shipping Policy
4. POTENTIAL CHANGES TO THESE TERMS
4.1 We amend these Terms from time to time to reflect changes in our services or how we do business. Every time you wish to use our Website, please check these Terms to ensure you understand the Terms that apply at that time.
4.2 If we materially change these Terms, we will provide you with reasonable advance notice and the opportunity to review the changes and accept them.
4.3 If you do not agree to the new Terms, you should remove your content and stop using the services.
5. CHANGES TO OUR WEBSITE
5.1 We may update and change our Website from time to time to reflect changes to our products, our users' needs, and our business priorities.
5.2 We will try to give you reasonable notice of any major changes.
6. SUSPENSION OR WITHDRAWAL OF OUR WEBSITE
6.1 Our Website is made available free of charge.
6.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.
6.3 We will try to give you reasonable notice of any suspension or withdrawal.
7. TRANSFERRING THIS AGREEMENT TO SOMEONE ELSE
7.1 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8. SAFETY OF ACCOUNT DETAILS
8.1 If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
8.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
8.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at experience@rurall.com
9. USAGE OF MATERIAL ON OUR WEBSITE
9.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
9.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
9.3 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
9.4 If you print, copy, or download any part of our Website in breach of these Terms your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10. DISCLAIMER
10.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Website.
10.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date.
11. AGE RESTRICTION
11.1 By placing an order for one of these items you are declaring that you are 18 years of age or over.
11.2 Delivery of age restricted items will require the signature of the recipient at the delivery address. Identification may be required in order to verify the age of the recipient. Delivery to a nominated nor safe location is not available for these items.
12. NO GUARANTEE ON DRINKABILITY
12.1 Due to the fact that the character of wine changes in time, we cannot guarantee the personal “drinkability” of every bottle we ship. It is the industry standard for shops such as ours, and it is the policy that wines are purchased “as is” and at the buyer’s risk as to the drinkability of the wine.
12.2 This includes “corked” wine, those tainted with trichloroanisole (TCA). This alcohol fault occurred out of our control. Therefor we do not guarantee refund or exchange in these cases. However, if you at your cost can return the bottle(s) with more than 90 % of the original wine still in it to us and after having organoleptically tested the wine we confirm the wine is “corked” we will do our best to refund or exchange the wine.
13. PRICE AND PAYMENT
13.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.
13.2 The price of the shipping costs will be calculated at the end of the ordering process, and will be calculated based on the weight of the items ordered.
13.3 What happens if we got the price wrong?
(a) Where the product's correct price on your order date is less than our stated price at your order date - we will charge the lower amount.
(b) If the product's correct price at your order date is higher than the price stated to you - we will contact you for your instructions before we accept your order.
(c) If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
13.4 If you think an invoice is wrong, please contact us promptly to let us know.
13.5 We offer the following payment methods:
(a) PayPal;
(b) (Card) payments as offered by our payment service Stripe; and
(c) Prepayment – you will receive a pro-forma invoice via e-mail. As soon as the payment has been booked on our account, we will immediately send the goods to you. If you want to pay using prepayment, please do contact us at experience@rurall.com
14. CANCELATION RIGHT
14.1 The right to unilateral termination of the contract and order reimbursement is available to all users of Our Website services, within 14 (fourteen) days of receipt of the shipment. To find out the process of returns and refunds read our Return and Refund Policy.
15. USER-GENERATED CONTENT
15.1 Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Websites or information you may obtain from them.
15.2 We have no control over the contents of those Websites or resources.
16. RESPONSIBILITY FOR LOSS OR DAMAGE
16.1 Whether you are a consumer or a business user:
(a) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
16.2 If you are a business user:
(a) We exclude all implied conditions, warranties, representations, or other Terms that may apply to our Website or any content on it.
(b) We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Website; or use of or reliance on any content displayed on our Website.
(c) In particular, we will not be liable for:
(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings;
(iv) loss of business opportunity, goodwill or reputation; or
(v) any indirect or consequential loss or damage.
16.3 If you are a consumer user:
(a) Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. DISCLAIMER
17.1 All products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
18. USAGE OF YOUR PERSONAL INFORMATION
18.1 We will only use your personal information as set out in our Privacy Policy.
19. RESPONSIBILITY FOR VIRUSES
19.1 We do not guarantee that our Website will be secure or free from bugs or viruses.
19.2 You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
19.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
20. RULES ABOUT LINKING TO OUR WEBSITE
20.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
20.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
20.3 You must not establish a link to our Website in any Website that is not owned by you.
20.4 Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page.
20.5 We reserve the right to withdraw linking permission without notice.
20.6 If you wish to link to or make any use of content on our Website other than that set out above, please contact experience@rurall.com
21. LAW APPLICABILITY
21.1 If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by laws of Slovenia. You and we both agree that the courts of Slovenia will have exclusive jurisdiction.
21.2 If you are a business, these Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by laws of Slovenia. We both agree to the exclusive jurisdiction of the courts of Slovenia.
22. TRADEMARKS
22.1 RURALL, RURALL experience, @rurall.experience are our trademarks. You are not permitted to use them without our approval.
22.2 Trademarks from article 23.1 above may not be used in connection with any product or service that is not ours], in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that may appear on the Website are the property of their respective owners.
Latest update: 22. 2. 2024
